Cooooeee!...
That's the call of the bush. Which is why
we've called our interactive, real-time online customer service
product KUIconnect!
KUIconnect! is the way that you can reach
out to visitors to your website in real time. And more importantly,
your customers can reach you when they need to - RIGHT NOW!
- and where they need to - RIGHT ON THE WEB!
How many visitors could you turn into buyers
(or be fully satisfied with your service) if they could contact
a real person and deal with them in a safe, friendly
way online when they are at your website? A recent study in
the U.S. by Jupiter research shows that 90% of potential
buyers leave just before the final stage of purchasing.
The Survey showed that this is because there is usually one
more objection that was left unanswered and that is enough
to turn them away. If someone was there to help them online,
the result would be different.
KUIconnect! provides you and your customers
with a customer service paradigm for the web. It is conceptually
similar to a customer service "call center" - but
is accessible to small and medium-sized businesses as well.
And it's fully secure and packed with features.
Here are some features of KUIconnect! that
will change the way you do business on the internet:
- Enables one or more "Receptionists" to
answer "calls" from customers visiting your
website
- Queues calls so you can manage them - shows queue
information
- Has Away messages and Self-Scrolling Messages
- Provides you with details about the visitor immediately
- Enables you to show the customer around different parts
of your website or anywhere on the internet - targetted
assistance
- Can transfer your customers to other people internally
or externally to extended Business Partners, Branches
or Agents
- Has reporting and logging - you can save the
session transcript
- Is corporate-friendly - secure, encypted and
Directory-aware (LDAP option)
- Has a friendly, secure "chat" interface,
with Voice and Video coming soon!
- Needs only the internet to operate - is fully hosted
and maintained by us, leaving you to concentrate on your
business, not the technology.
- many more live chat features.
KUIconnect! is affordable!
Connect to us now by clicking on the Click
for Live Service! button above.
If we're there, we'll help you online!
If not, click on Contact Us above.
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